Global Voice Direct Refund Policy
At Global Voice Direct, we strive to provide our customers with the highest quality telecommunications services. This Refund Policy outlines the terms under which refunds are offered, including our policy on setup fees, to ensure transparency and understanding between Global Voice Direct and our valued customers.
Setup Fee
The setup fee, charged to initiate services with Global Voice Direct, is non-refundable. This fee covers the cost of creating and configuring accounts, including but not limited to labor, resources, and technology required to enable services. By accepting our Terms of Service, you agree to this non-refundable charge.
Service Refunds
Apart from the setup fee, we o!er refunds for our services under the following conditions:
- Cancellation within Trial Period: If your service plan includes a trial period, you may cancel the service within this period for a full refund, excluding the setup fee
- Service Downtime: In the case of significant service downtime attributable to Global Voice Direct, beyond any scheduled maintenance or circumstances beyond our control, customers may be eligible for a pro-rated refund of the monthly service fee.
- Billing Errors: If you believe you have been billed in error, please contact us within 15 days of the invoice date. If we determine that a billing error has occurred, we will issue a full or partial refund as appropriate.
Refund Request Process
To request a refund, please follow these steps:
- Contact our Customer Support team by emailing dispute@globalvoicedirect.com or by sending a written request to Global Voice Direct, 2211 2nd Avenue North, Suite 106, Lake Worth, FL 33461. Please include your account information, the reason for the refund request, and any relevant documentation.
- Our team will review your request and may contact you to gather additional information or to confirm details of your request.
- Once your request has been reviewed, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed back to the original method of payment within a certain number of days, typically within 30 business days.
Exceptions
The following are exceptions to our standard refund policy:
- Promotional or Discounted Services: Services purchased at a promotional or discounted rate are not eligible for refunds, except as required by law.
- Third-Party Fees: Fees paid to third parties, including but not limited to, taxes, regulatory fees, and third-party service charges, are not refundable by Global Voice Direct.
- Non-Usage: Refunds will not be provided for non-usage of the service. It is the responsibility of the customer to ensure that they are utilizing the services for which they are paying.
Changes to Refund Policy
Global Voice Direct reserves the right to modify this Refund Policy at any time. We will notify customers of any changes by posting the new Refund Policy on our website. We encourage customers to frequently check this document for any changes to stay informed about how we are helping to protect the refunds we process. Your continued use of the service after any modification to this Refund Policy will constitute your acceptance of such modification.
Contact Information
If you have any questions about this Refund Policy, please contact us at:
Global Voice Direct
2211 2nd Avenue North, Suite 106 Lake Worth, FL 33461
Email: dispute@globalvoicedirect.com
